BeePatron Shipping & Returns Policy

1. General Shipping Information

BeePatron offers premium bee-related patronage experiences that may include digital features, certificates, gifts, partner updates, physical items, honey, packaging, printed materials, or other customer benefits depending on the package purchased.

Some BeePatron packages are digital-only. Some packages may include physical shipment.

The exact items included in your package will be shown on the product page or checkout page at the time of purchase.

Shipping availability, delivery times, carriers, fulfillment method, and physical package contents may vary depending on your country, package type, partner availability, customs rules, food import requirements, seasonality, and operational conditions.

2. Shipping Destinations

BeePatron may ship to selected countries and regions depending on product availability, legal requirements, carrier availability, customs conditions, and food import rules.

Our initial focus may include the United States and selected international markets.

Not all products or packages are available in all countries.

If we cannot ship a physical product to your location, we may offer a digital-only experience, an alternative package, delayed fulfillment, store credit, replacement, or refund where appropriate.

3. Processing Times

Order processing time depends on the package purchased.

Digital products, certificates, dashboard access, or account features may be delivered faster than physical packages.

Physical packages may require additional processing time due to personalization, partner fulfillment, honey availability, packaging, batch preparation, customs documentation, international shipping, or seasonal conditions.

Estimated processing times, where available, will be shown on the product page, checkout page, or order confirmation.

Delivery estimates are not guaranteed unless expressly stated.

4. Delivery Times

Delivery times are estimates only.

Delivery may be affected by:

• customs clearance;
• international shipping delays;
• carrier delays;
• weather;
• holidays;
• high seasonal demand;
• partner fulfillment schedules;
• honey harvest or batch availability;
• food import checks;
• incorrect or incomplete addresses;
• recipient unavailability;
• events outside BeePatron’s reasonable control.

BeePatron is not responsible for delays caused by carriers, customs authorities, incorrect addresses, recipient unavailability, weather, force majeure, or other events outside our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to inform you.

5. Shipping Costs

Shipping costs, if applicable, will be shown at checkout.

Some packages may include shipping in the package price.

For international shipments, customs duties, taxes, import fees, brokerage fees, carrier fees, or local charges may apply depending on your country and the shipping method.

Where possible, BeePatron aims to avoid surprise charges and to communicate material shipping costs clearly before purchase. However, certain customs or import charges may be outside our direct control unless expressly stated as included at checkout.

6. International Shipping, Customs and Import Duties

International orders may be subject to customs clearance, import rules, inspections, duties, taxes, brokerage fees, or local carrier charges.

You are responsible for providing accurate shipping information and for complying with your country’s import rules.

If an order is refused, returned, delayed, seized, or destroyed by customs due to local import restrictions, incorrect information, unpaid duties, recipient refusal, or failure to respond to customs/carrier requests, BeePatron may not be able to provide a full refund.

If BeePatron expressly states at checkout that duties and taxes are included, we will handle those costs according to the selected shipping model.

If duties, taxes, or import charges are not expressly stated as included, they may be the customer’s responsibility.

7. Food and Honey Shipments

Some BeePatron packages may include honey.

Honey is a food product and may be subject to import restrictions, food safety rules, customs checks, labeling requirements, and country-specific limitations.

Honey availability and shipment may depend on season, batch, partner supply, export rules, import rules, and customs clearance.

Honey should not be given to infants under 12 months of age.

If you have allergies, dietary restrictions, medical conditions, pregnancy-related concerns, or food safety concerns, please consult a qualified professional before consuming honey or any food product.

BeePatron does not provide medical, nutritional, or health advice.

8. Incorrect or Incomplete Addresses

You are responsible for providing a correct and complete shipping address at checkout.

Please carefully check:

• recipient name;
• street address;
• apartment, suite, unit, or floor number;
• city;
• state or region;
• postal code;
• country;
• phone number, if required;
• email address.

BeePatron is not responsible for failed, delayed, returned, or lost deliveries caused by incorrect or incomplete shipping information.

If you notice an address error after placing an order, contact us immediately at info@beepatron.com. We will try to help, but we cannot guarantee changes after processing or shipping has started.

If an order is returned due to an incorrect address, recipient refusal, failed delivery attempts, or recipient unavailability, additional shipping fees may apply for reshipment.

9. Tracking

Where tracking is available, BeePatron will provide a tracking number or delivery update by email or through your account.

Tracking updates may take time to appear after shipment.

Some international or local delivery services may provide limited tracking.

BeePatron is not responsible for inaccurate or delayed tracking updates provided by carriers.

10. Lost Packages

If your tracking shows no movement for an unusually long period, or if you believe your package is lost, contact us at info@beepatron.com.

We may ask you to confirm the shipping address, check with household members, neighbors, building management, local post office, or carrier, and provide any relevant delivery information.

If a package is confirmed lost or reasonably appears lost, BeePatron may offer a replacement, reshipment, store credit, partial refund, full refund, or another appropriate solution depending on the package type, shipping method, destination, carrier investigation, and circumstances.

11. Marked as Delivered but Not Received

If tracking shows that a package was delivered but you did not receive it, please contact us as soon as possible.

Before contacting us, please check:

• mailbox;
• porch;
• reception or front desk;
• neighbors;
• household members;
• building manager;
• local delivery office;
• carrier delivery photo or GPS note, if available.

BeePatron will review the case and may assist with a carrier claim where possible.

BeePatron is not always responsible for packages marked as delivered by the carrier, but we will make reasonable efforts to help find a fair solution.

12. Damaged Items

If your physical item arrives damaged, contact us at info@beepatron.com within 14 days of delivery.

Please include:

• order number;
• clear photos of the damaged item;
• photos of the outside packaging;
• photos of the inside packaging;
• photo of the shipping label;
• short description of the issue.

Please keep the item and packaging until the claim is resolved, as the carrier or fulfillment partner may require inspection.

If the damage claim is approved, BeePatron may provide a replacement, reshipment, refund, partial refund, store credit, or another appropriate solution.

13. Incorrect or Missing Items

If you receive the wrong item or something is missing from your package, contact us at info@beepatron.com within 14 days of delivery.

Please include your order number, photos of what you received, packaging photos, and a description of the issue.

If the claim is confirmed, BeePatron may send the missing item, replace the incorrect item, offer a partial refund, issue store credit, or provide another appropriate solution.

14. Returns

Because many BeePatron products are personalized, digital, gift-based, food-related, seasonal, limited, or connected to a partner experience, not all products are eligible for return.

Products that may not be eligible for return include:

• digital products;
• activated dashboard access;
• digital certificates;
• personalized certificates;
• personalized gift messages;
• customized packages;
• food products, including honey;
• opened or used food-related products;
• limited seasonal products;
• products that cannot be resold for hygiene, safety, personalization, or legal reasons;
• products returned without authorization.

If you want to request a return, contact us at info@beepatron.com before sending anything back.

Unauthorized returns may not be accepted or refunded.

15. Refunds

Refund eligibility depends on the product, package, timing, fulfillment status, applicable law, and reason for the request.

BeePatron may provide a full refund, partial refund, replacement, reshipment, correction, store credit, or another appropriate solution.

Refunds are generally issued to the original payment method.

Processing times may vary depending on your bank, card issuer, payment provider, or payment method.

Shipping fees, customs fees, import duties, payment processing costs, and other non-recoverable costs may not be refundable unless required by law.

16. Cancellations

You may request cancellation by contacting info@beepatron.com as soon as possible.

We can usually cancel an order only if it has not yet entered processing, personalization, fulfillment, digital activation, partner preparation, or shipment.

Once an order has been personalized, digitally activated, prepared by a partner, packed, shipped, or fulfilled, cancellation may no longer be possible.

For subscriptions, cancellation stops future renewals. It does not automatically refund payments already made unless required by law or expressly stated in the subscription terms.

17. Digital Products and Dashboard Access

Digital products, certificates, account access, dashboard features, livestream access, videos, seasonal updates, QR content, and other digital benefits may be delivered electronically.

Digital products may be non-refundable once delivered, accessed, personalized, activated, or made available, unless required by law.

Livestreams and digital updates may be paused, delayed, replaced, or unavailable due to technical issues, weather, partner availability, privacy concerns, guest safety, animal safety, maintenance, connectivity, or operational conditions.

BeePatron does not guarantee uninterrupted livestream access.

18. Personalized Products

Personalized products are created based on the information you provide.

You are responsible for checking names, spelling, recipient details, gift messages, dates, and personalization information before submitting your order.

BeePatron is not responsible for customer-submitted errors.

If we make an error in personalization, contact us and we will review the issue.

19. Gift Orders

For gift orders, the purchaser is responsible for providing accurate recipient information, shipping address, email address, delivery details, and gift message.

BeePatron is not responsible for delayed, failed, or incorrect delivery caused by wrong recipient information, recipient unavailability, customs issues, carrier delays, or failure to respond to delivery requests.

If the recipient cannot receive the package, we may offer reshipment, address correction, digital replacement, store credit, or another solution depending on the circumstances. Additional shipping fees may apply.

20. Subscriptions and Renewals

Some BeePatron packages may be offered as recurring subscriptions.

Subscription terms, billing frequency, renewal price, and included benefits will be shown at checkout.

You may cancel future renewals according to the instructions provided in your account or by contacting info@beepatron.com.

Cancellation prevents future charges. It does not automatically refund the current billing period unless required by law.

If a physical shipment is part of a subscription, shipment timing may depend on season, partner availability, honey availability, customs, fulfillment schedule, and delivery destination.

If a specific partner, destination, hive, honey source, livestream, or physical item becomes unavailable, BeePatron may provide a reasonable alternative or adjusted experience.

21. EU and UK Consumer Rights

If you are a consumer located in the European Union, United Kingdom, or another region with mandatory consumer protection laws, you may have additional rights.

In some cases, you may have the right to withdraw from an eligible online purchase within 14 days.

However, this right may not apply to certain products, including clearly personalized products, digital content after access begins where legally permitted, sealed goods not suitable for return for health or hygiene reasons once opened, and certain food or perishable goods.

Nothing in this policy limits your mandatory consumer rights.

If you believe you have a legal right of withdrawal, contact us at info@beepatron.com.

22. United States Orders and Shipping Delays

For United States customers, if BeePatron provides a specific shipping timeframe, we will make reasonable efforts to ship within that timeframe.

If no shipping timeframe is provided, we will make reasonable efforts to ship within a reasonable period.

If we become unable to ship within the stated timeframe, or within the legally applicable timeframe where required, we may contact you with an updated estimate and, where required, give you the option to accept the delay or cancel for a refund.

23. Exchanges

BeePatron does not guarantee exchanges.

If you need a replacement due to damage, defect, incorrect item, or another issue, contact us and we will review the case.

For personalized, digital, food-related, or limited products, exchange options may be restricted.

24. Return Shipping Costs

If a return is approved because of our error, a defective product, or a confirmed damage issue, BeePatron may cover return shipping or provide another solution.

If a return is approved for another reason, you may be responsible for return shipping costs.

Original shipping fees, customs duties, import taxes, brokerage fees, and carrier fees may not be refundable unless required by law.

25. How to Request Help

To request help with shipping, returns, refunds, damaged items, missing items, cancellations, subscriptions, or delivery problems, contact us at:

Please include:

• your order number;
• email used for the order;
• shipping address;
• description of the issue;
• photos if the item is damaged, incorrect, or missing;
• tracking number, if available.

26. Changes to This Policy

BeePatron may update this Shipping & Returns Policy from time to time.

The updated version will be posted on beepatron.com with a new “Last updated” date.

Your continued use of BeePatron after the updated policy is posted means you accept the updated policy.