BeePatron Privacy Policy

1. Contact

If you have any questions about this Privacy Policy or your personal information, you can contact us at:

2. What Personal Information We Collect

We may collect the following types of personal information.

2.1 Information You Provide Directly

This may include:

• name;
• email address;
• phone number;
• billing address;
• shipping address;
• recipient name and recipient shipping details;
• gift recipient email address, if provided;
• gift messages or personalization details;
• account login details;
• order details;
• subscription details;
• customer support messages;
• refund, replacement, or complaint information;
• reviews, testimonials, survey answers, or feedback;
• photos, text, messages, or other content you voluntarily submit;
• communication preferences.

2.2 Order and Transaction Information

When you place an order, we collect information necessary to process and fulfill your purchase, such as:

• product or package purchased;
• order number;
• payment status;
• billing and shipping information;
• subscription status;
• renewal information;
• discount or promotional code used;
• refund or chargeback status;
• fulfillment and delivery information.

Payments are processed by third-party payment providers. BeePatron does not store full payment card numbers.

2.3 Gift Recipient Information

If you purchase BeePatron as a gift, we may collect information about the recipient, such as their name, email address, shipping address, gift message, and delivery details.

You are responsible for ensuring that you have the right to provide the recipient’s information to us.

We use recipient information only to deliver the gift, provide the BeePatron experience, communicate about the gift where appropriate, and provide support.

2.4 Account and Dashboard Information

If you create a BeePatron account or access a digital dashboard, we may collect:

• account email;
• password or authentication information;
• dashboard activity;
• package access;
• subscription status;
• certificate details;
• digital content access;
• livestream or video access activity;
• customer preferences.

2.5 Device, Website and Usage Information

When you use our website or digital services, we may automatically collect certain information, such as:

• IP address;
• device type;
• browser type;
• operating system;
• approximate location based on IP address;
• pages viewed;
• links clicked;
• referring website;
• date and time of visit;
• session information;
• website performance data;
• cookie identifiers;
• analytics and advertising identifiers.

2.6 Cookies and Similar Technologies

We may use cookies, pixels, tags, SDKs, local storage, analytics tools, and similar technologies to:

• operate the website;
• remember preferences;
• keep you logged in;
• process checkout;
• understand website performance;
• measure marketing campaigns;
• improve user experience;
• show relevant advertising;
• prevent fraud or abuse.

You can manage cookies through your browser settings and, where available, through our cookie preferences tool.

2.7 Communications and Marketing Information

If you subscribe to emails, purchase a product, contact us, or interact with our campaigns, we may collect:

• email engagement information;
• whether you opened or clicked an email;
• communication preferences;
• unsubscribe status;
• support history;
• marketing campaign source.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at info@beepatron.com.

2.8 Livestream, Video and Digital Experience Information

BeePatron may offer livestreams, near-live views, videos, photos, or digital updates from partner destinations, apiaries, hives, nature areas, or other BeePatron-related locations.

We do not intentionally use livestream features to identify customers.

If you access livestream or video features, we may process technical data related to your access, such as account access, video availability, usage logs, device data, and performance information.

2.9 Sensitive Personal Information

We do not intentionally collect sensitive personal information unless you voluntarily provide it.

For example, if you contact support and voluntarily share allergy, health, dietary, or medical information related to honey or a food product, we will use that information only to respond to your request and provide support.

BeePatron does not provide medical, nutritional, or health advice.

3. How We Use Personal Information

We use personal information for the following purposes:

• to operate BeePatron;
• to provide the website, dashboard, subscriptions, certificates, digital content, and customer experience;
• to process orders and payments;
• to fulfill physical shipments;
• to deliver gifts;
• to manage subscriptions and renewals;
• to provide customer support;
• to personalize certificates, gift messages, and customer experiences;
• to send order confirmations, shipping updates, account notices, and service messages;
• to send marketing emails where permitted;
• to measure and improve our website, products, services, and campaigns;
• to show and measure advertising;
• to prevent fraud, abuse, spam, security incidents, and unauthorized access;
• to comply with legal, tax, accounting, customs, import, food safety, and regulatory obligations;
• to manage refunds, chargebacks, claims, disputes, and legal matters;
• to protect the rights, safety, reputation, and security of BeePatron, customers, partners, and others.

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we rely on the following legal bases:

4.1 Contract

We process personal information when necessary to provide BeePatron services, process purchases, fulfill orders, manage subscriptions, deliver gifts, provide dashboard access, and respond to customer requests.

4.2 Consent

We may rely on consent for certain marketing communications, cookies, optional personalization, or other uses where consent is required.

You may withdraw consent where applicable.

4.3 Legitimate Interests

We may process personal information for legitimate business interests, such as improving BeePatron, preventing fraud, securing our systems, measuring performance, supporting customers, managing partner fulfillment, and conducting reasonable marketing.

4.4 Legal Obligation

We may process personal information when necessary to comply with tax, accounting, customs, import, consumer protection, food safety, regulatory, legal, or law enforcement obligations.

5. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate BeePatron.

5.1 Service Providers

We may share information with providers that help us with:

• website hosting;
• payment processing;
• checkout;
• email delivery;
• customer support;
• analytics;
• advertising;
• fulfillment;
• shipping;
• customs and import processing;
• fraud prevention;
• accounting;
• legal and compliance support;
• subscription management;
• livestream or video technology.

These providers may only use personal information as needed to provide services to BeePatron or as otherwise permitted by law.

5.2 Fulfillment Partners and Carriers

If your order includes physical delivery, we may share necessary information with fulfillment partners, beekeeping partners, destination partners, warehouses, carriers, customs brokers, import agents, and delivery providers.

This may include name, shipping address, phone number, email address, order contents, delivery details, and customs information.

5.3 Payment Providers

Payments are processed by third-party payment providers. We may share necessary payment and transaction information with them to process payments, prevent fraud, manage refunds, and handle disputes.

BeePatron does not store full payment card details.

5.4 Marketing and Advertising Partners

We may use advertising and analytics tools to understand how people interact with BeePatron and to show relevant ads.

This may involve sharing limited identifiers, cookie data, device data, website activity, and campaign data with advertising platforms.

Depending on applicable law, this may be considered “sharing” personal information for targeted advertising. Where required, you may opt out.

5.5 Legal, Safety and Compliance

We may disclose personal information if necessary to:

• comply with law;
• respond to legal requests;
• protect our rights;
• enforce our Terms;
• prevent fraud or abuse;
• protect customer safety;
• handle disputes;
• investigate security issues;
• comply with customs, import, tax, food safety, or regulatory obligations.

5.6 Business Transfers

If BeePatron is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

6. International Transfers

BeePatron may process, store, or transfer personal information in countries other than your country of residence.

These countries may have privacy laws that differ from those in your location.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, data processing agreements, or other lawful transfer mechanisms.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing BeePatron services;
• maintaining your account;
• fulfilling orders and subscriptions;
• providing customer support;
• complying with tax, accounting, customs, import, food safety, and legal obligations;
• resolving disputes;
• preventing fraud;
• enforcing agreements;
• maintaining business records.

Retention periods may vary depending on the type of information and legal requirements.

When information is no longer needed, we will delete, anonymize, or securely retain it where required by law.

8. Security

We use reasonable technical, organizational, and administrative measures to protect personal information.

However, no website, platform, transmission, storage system, or digital service can be guaranteed to be completely secure.

You are responsible for keeping your account login details secure and for notifying us if you believe your account has been accessed without authorization.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These may include the right to:

• access personal information we hold about you;
• correct inaccurate information;
• delete personal information;
• request a copy of your information;
• object to certain processing;
• restrict certain processing;
• withdraw consent;
• opt out of marketing communications;
• opt out of targeted advertising or certain data sharing where required;
• lodge a complaint with a data protection authority.

To exercise privacy rights, contact us at info@beepatron.com.

We may need to verify your identity before responding to a request.

We will respond within the time required by applicable law.

10. European Economic Area, United Kingdom and Similar Privacy Rights

If you are located in the European Economic Area, United Kingdom, Switzerland, or another region with similar privacy rights, you may have additional rights under applicable data protection laws.

These may include:

• right of access;
• right to rectification;
• right to erasure;
• right to restriction of processing;
• right to data portability;
• right to object;
• right to withdraw consent;
• right to complain to a supervisory authority.

Where we rely on consent, you may withdraw consent at any time. This does not affect processing that occurred before consent was withdrawn.

11. California and United States Privacy Notice

If you are a California resident or a resident of another U.S. state with similar privacy rights, you may have additional rights under applicable privacy laws.

These may include the right to:

• know what personal information we collect, use, disclose, sell, or share;
• access personal information;
• delete personal information;
• correct inaccurate personal information;
• opt out of sale or sharing of personal information;
• opt out of targeted advertising;
• limit the use of sensitive personal information where applicable;
• not be discriminated against for exercising privacy rights.

BeePatron does not sell personal information for money.

However, like many online businesses, BeePatron may use analytics, cookies, pixels, and advertising technologies that may be considered “sharing” personal information for targeted advertising under some privacy laws.

You may opt out by using our cookie preferences tool where available, adjusting your browser settings, using available platform opt-out tools, or contacting us at info@beepatron.com.

If legally required, we will provide a “Do Not Sell or Share My Personal Information” option.

12. Categories of Personal Information Collected

Depending on your interaction with BeePatron, we may collect the following categories of personal information:

• identifiers, such as name, email, shipping address, billing address, phone number, IP address, and account identifiers;
• commercial information, such as orders, products purchased, subscriptions, refunds, and payment status;
• internet or electronic network activity, such as website visits, clicks, device data, cookies, and analytics;
• geolocation information, such as approximate location based on IP address;
• customer support information, such as messages, complaints, requests, and feedback;
• user-generated content, such as reviews, gift messages, personalization details, and submitted content;
• inferences, such as preferences or interests based on interactions with BeePatron;
• sensitive information, only if voluntarily provided or required for limited support purposes.

13. Sources of Personal Information

We may collect personal information from:

• you directly;
• gift purchasers;
• gift recipients;
• your device or browser;
• payment providers;
• shipping and fulfillment partners;
• analytics and advertising tools;
• customer support tools;
• social media or public platforms if you interact with BeePatron there;
• fraud prevention, security, or compliance providers.

14. Purposes for Collecting Personal Information

We collect personal information for:

• order processing;
• shipping and fulfillment;
• gift delivery;
• subscriptions and renewals;
• customer support;
• account and dashboard access;
• digital content delivery;
• livestream access;
• personalization;
• marketing and advertising;
• analytics and improvement;
• fraud prevention;
• security;
• legal compliance;
• dispute resolution;
• tax, accounting, customs, import, and food safety obligations.

15. Disclosure of Personal Information

We may disclose personal information to:

• payment processors;
• hosting providers;
• email providers;
• analytics providers;
• advertising platforms;
• fulfillment partners;
• beekeeping or destination partners where needed for fulfillment;
• shipping carriers;
• customs brokers and import providers;
• customer support tools;
• fraud prevention providers;
• legal, accounting, tax, or compliance advisors;
• authorities where required by law.

16. Children’s Privacy

BeePatron is not intended for children under 13 years old.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to BeePatron, please contact us at info@beepatron.com and we will take appropriate steps to delete the information.

If you purchase BeePatron as a gift for a child, the purchaser remains responsible for providing any necessary parental or guardian consent.

17. Cookies and Tracking Choices

You can control cookies through your browser settings.

Depending on your location, we may also provide a cookie banner or preference tool.

Blocking cookies may affect website functionality, checkout, account access, analytics, personalization, or other features.

You may also use device-level or browser-level privacy tools, including opt-out signals where supported by law and technology.

18. Email Marketing Choices

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting info@beepatron.com.

Even if you unsubscribe from marketing emails, we may still send you service messages, such as order confirmations, shipping updates, subscription notices, account alerts, legal notices, or customer support replies.

19. Social Media

If you interact with BeePatron on social media, the platform may collect and process your information according to its own privacy policy.

We may view, respond to, share, or repost public comments, tags, messages, reviews, or mentions related to BeePatron, unless you ask us not to and we are able to comply.

Do not share private personal information publicly on social media.

20. Third-Party Links

BeePatron may contain links to third-party websites, platforms, payment pages, social media pages, or partner websites.

We are not responsible for the privacy practices of third parties.

You should review their privacy policies before providing information to them.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on beepatron.com with a new “Last updated” date.

If changes are material, we may provide additional notice where reasonably practical.

Your continued use of BeePatron after the updated Privacy Policy is posted means you acknowledge the updated policy.

22. Contact Us

For privacy questions, requests, or concerns, contact BeePatron at: